Collections of Dilip Prakash

Why Tech Support Guys Paid so Much

Posted on: January 4, 2008

Why call center guys are paid so much…..

PEOPLE WONDER WHY THE CALL CENTRE GUYS R PAID SO MUCH……FOR JUST
BEING ON THE PHONE.  …?

TAKE A LOOK:

1 ) Tech Support   : “I need you to right-click on the Open Desktop.”
Customer   : “Ok.”
Tech Support   : “Did you get a pop-up menu?”
Customer   : “No.”
Tech Support   : “Ok. Right click again. Do you   see a pop-up menu?”
Customer   : “No.”
Tech Support   : “Ok, sir. Can you tell me what  you have done up until
this point?”
Customer   : “Sure, you told me to write ‘click’  and I wrote ‘click’.”

—————————————-

2) Customer   : “I received the software update  you sent, but I am
still getting the same error  message.”
Tech Support   : “Did you install the update?”
Customer: “No. Oh, am I supposed to install it to get it to work?”

————————————————–

3)Customer  : “I’m having trouble installing Microsoft Word.”
Tech Support   : “Tell me what you’ve done.”
Customer   : “I typed ‘A: SETUP’.”
Tech Support   : “Ma’am, remove the disk and  tell me what it says.”
Customer   : “It says ‘[PC manufacturer] Restore and Recovery disk’.”
Tech Support   : “Insert the MS Word setup disk.”
Customer   : “What?”
Tech Support: “Did you buy MS word?”
Customer: “No…”

————————————————–

4).Customer   : “Do I need a computer to use your software?”
Tech Support  : ?!%#$   (welll pretend to smile)

————————————————–

5).Tech Support   : “Ok, in the bottom left hand side of the screen,
canyou see the ‘OK’ button displayed?”
Customer   : “Wow. How can you see my screen from there?”

Tech support   :  ##### ***

————————————————–

6) Tech Support : “What type of computer do you have?”
Customer   : “A white one.”
Tech support  :  ******_____####

————————————————–

7). Tech Support   : “What operating system are  you running?”

Customer   : “Pentium.”

Tech support   :  ////—–+++
————————————————–

8). Customer   : “My computer’s telling me I   performed an illegal
abortion.”
Tech support   :  ??????

————————————————–

9).Cus tomer   : “I have Microsoft Exploder.”

Tech Support  : ?!%#$
————————————————–

10).Customer   : “How do I print my voicemail?”

Tech support   :  ??????

————————————————–

11). Customer   : “You’ve got to fix my computer.  I urgently need to
print document, but the computer won’t boot properly.”

Tech Support   : “What does it say?”

Customer   : “Something about an error and non-system disk.”

Tech Support   : “Look at your machine. Is there a floppy inside?”

Customer   : “No, but there’s a sticker saying  there’s an Intel
inside.”

Tech support   :  @@@@@
————————————————–

12). Tech Support: “Just call us back if  there’s a problem. We’re open
24 hours.”

Customer: “Is that Eastern time?”

————————————————–

13). Tech Support   : “What does the screen say  now?”

Customer   : “It says, ‘Hit ENTER when ready’.”

Tech Support   : “Well?”

Customer   : “How do I know when it’s ready?”

Tech support   :  *** —- ++++
————————————————–

The best of the lot

14). A plain computer illiterate   guy rings   tech support to report
that his computer is faulty.

Tech: What’s the problem?

User: There is smoke coming out of the power  supply.

Tech:   (keeps quite for moment)

Tech: You’ll need a new power supply.

User: No, I don’t! I just need to change the  startup files.

Tech: Sir, the power supply is faulty. You’ll  need to replace it.

User: No way! Someone told me that I just  needed to change the startup
and it will fix the problem! All I need is for you to tell me the
command.

Tech support:: 10 minutes later, the User is still adamant that he is
right. The tech is frustrated and fed up.

Tech support::(hush hush)
Tech: Sorry, Sir. We don’t normally tell our   customers this, but there
is an undocumented DOS
command that will fix the problem.

User: I knew it!

Tech   : Just add the line LOAD NOSMOKE.COM <http://nosmoke.com/&gt; at
the end of the CONFIG.SYS. Let  me know how it goes.

10 minutes later.

User   : It didn’t work. The power supply is  still smoking.

Tech   : Well, what version of DOS are you using?

User   : MS-DOS 6.22.

Tech   : That’s your problem there. That version of DOS didn’t come
with NOSMOKE. Contact Microsoft and ask them for a patch that will give
you the
file.
Let me know how it goes.

1 hour later.

User  : I need a new power supply.

Tech support  : How did you come to that conclusion?

Tech support  :  (hush hush)

User   : Well, I rang Microsoft and told him  about what you said, and
he started asking questions about the make of power supply.

Tech: Then what did he say?

User: He told me that my power supply isn’t  compatible with NOSMOKE.

————————————————-

H eight Of all (Too Good)

15) customer care officer : I need a product identification number right
now and may I help u in
finding it out?

Cust: sure

CCO: could u left click on start and do u find ‘My Computer’?

Cust: I did left click but how the hell do I find your computer?

1 Response to "Why Tech Support Guys Paid so Much"

Interesting post! Thanks!

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